Johnson Matthey
We are delighted to be working with Johnson Matthey in the identification of a Chemical Engineer Returner to join their successful and established team. The successful returner will have a Chemical engineering background and ideally prior experience in a similar role.
Job purpose
The returner will join the technical service team, becoming a key point of contact providing technical expertise and advice to customers across the region within the Syngas business. They will apply technical understanding and knowledge of the CT product portfolio to solve a range of problems, from simple troubleshooting to complex projects. They will be a technical face of the CT organisation, both liaising with customers remotely and travelling to meet with regional customers in person.
Principal accountabilities
- Provide technical service to customers through direct customer support. Build and maintain effective partnerships with customers in an ethical and safe manner
- Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering
- Engage in customer visits including technical meetings and plant audits
- Work flexibly to ensure that changing work demands are prioritised and adequately supported
- Own tasks, ensuring they are completed within time constraints
- Handle technical support issues related to the plant and catalyst both proactively and in response to “emergencies” aimed at delivering long-term value for JM and the customer
- Liaise with the wider Technical Service team (Service Coordination, TS-SME team) and Sales colleagues to ensure that work requirements are fulfilled in a timely manner
- Actively look to build proficiency beyond own core technology within CT technical scope
- Assist the Sales organization with technical evaluations
- Initiate suggestions for improvements and development tasks to be performed
- Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
- Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
- Carry out other duties which are within the employee’s skills and abilities whenever reasonably instructed.
Person specification
Qualifications/ knowledge/ experience (Technical/ professional knowledge and skills competency)
- Degree in Chemical Engineering
- Proven process engineering/ chemical engineering/ technical service experience
- Familiarity in use of Engineering Software
Personal skills and key competencies (including JM behavioural competencies)
- A self-motivated, proactive individual with high achievement drive and initiative
- Demonstration of customer focus and ability to respond to customer needs whilst achieving project and corporate objectives
- Display analytical, engineering and innovation skills to drive the base, extend the offering and identify opportunities for step-out growth
- Excellent verbal and written communication skills